1. Introduction
Welcome to Retic Systems. By accessing or using Retic app, and using related services, you agree to be bound by these User Terms and Conditions. If you do not agree to these Terms, please refrain from using our services.
2. Acceptance of Terms
By using the Retic App, creating an account, or accessing any part of the Retic App website, you confirm that:
- You have read, understood, and accepted these Terms.
- You have the legal authority to accept these terms.
3. User Accounts
- Account Creation: To access features of the Retic App, you must create an account with accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials.
- Account Security: You are responsible for all activities under your account and must notify us immediately if you suspect unauthorized use of your account.
- Account Termination: Retic Systems reserves the right to suspend or terminate accounts if there is a violation of these Terms or illegal activity.
4. Use of Retic App
- Permitted Use: You may use Retic App for lawful purposes only. You agree not to:
- Misuse or attempt to compromise the security or integrity of the app.
- Reverse engineer, modify, or distribute the Retic App without our written permission.
- User Data: By uploading or providing data (such as QAQC data, stope models, or SCADA data), you agree that Retic Systems may store, process, and analyse this data for the purpose of delivering and improving our services.
5. Disclaimer for Engineering Calculations
- No Professional Guarantees: The calculations and results generated by the Retic App are provided for informational purposes and should not be considered as professional engineering advice. While the app offers valuable insights, users should not rely solely on these results for critical decision-making. Always confirm results or calculations with a qualified engineer before applying any calculations to real-world scenarios.
- Stope Fill: Any stope designs created using stope fill must be reviewed and signed off by a certified geotechnical engineer before being implemented at mine sites. Retic Systems provides design tools, but users must ensure these designs are fully reviewed by a professional before use in real-world operations.
- Accuracy of Results: We strive to provide accurate and reliable calculations. However, due to the complexity and variability of data and inputs, Retic Systems cannot guarantee that all results are applicable to every situation. Users should verify the appropriateness of the results for their specific project needs.
- User Responsibility: Users are responsible for validating the relevance and accuracy of the results for their specific applications. While Retic App provides useful guidance, it is always advisable to cross-check results and make informed decisions. Retic Systems is not liable for any inaccuracies or outcomes resulting from the use of these calculations.
- Modifications: Retic Systems continually works to improve the app and its functionality. As a result, features or tools within the app may be updated, modified, or removed without prior notice to users. These changes are made to ensure the app remains effective and up to date with industry standards.
6. Intellectual Property
All content, software, trademarks, and other intellectual property used in the Retic App and website are the property of Retic Systems. You may not copy, modify, or distribute any material without our prior written consent.
7. Data Retention and Usage
Retic Systems retains the data you upload as outlined in our internal data policies. We use the data for the continual improvement of our engineering solutions, ensuring it is analysed for the benefit of your operations, including backfill design, QAQC improvements, and system optimisation.
8. Limitation of Liability
To the fullest extent permitted by law, Retic Systems will not be liable for:
- Any loss or damage resulting from the use or inability to use our services.
- Unauthorized access to or alteration of your data.
- Any actions taken by third parties or external entities with whom we collaborate as part of our services.
9. Modifications to the Service
Retic Systems reserves the right to modify or discontinue any part of the Retic App or website without prior notice. We may also update these Terms periodically. Continued use of the service constitutes your acceptance of any changes to the Terms. Retic Systems reserves the right to add paid features to Retic App at any point in time.
10. Data Security
We take all reasonable steps to protect your data from unauthorized access or disclosure, as outlined in our internal security policies.
11. Third-Party Services
Certain features of the Retic App may rely on third-party services, which may have their own terms of service and privacy policies. Retic Systems is not responsible for the practices or content of these third-party services.
12. Termination
You may terminate your account at any time by contacting Retic Systems. Upon termination, your right to access and use the Retic App will cease. Retic Systems reserves the right to suspend or terminate accounts at its discretion, including but not limited to violations of these Terms or inappropriate use of the platform.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom without regard to conflict of law principles. Any disputes arising out of or related to these Terms will be resolved in the courts of the United Kingdom.
14. Contact Information
If you have any questions or concerns regarding these Terms, please contact us:
Retic Systems
Email: [email protected]