1. Company Objectives
Our primary company objective is to provide innovative engineering solutions for mine backfill, reducing overall costs, waste, and improving efficiency across the mining cycle. The technical data collected by us directly and provided by you through our website is used for the continual improvement of the services and solutions we provide. Specialist solutions and engineering improvements are tailored to each mine site and company we work with. The data you provide is of utmost importance in this process, and we place great value on it.
On our company's QAQC page, we collect uniaxial compressive strength (UCS) results to predict long-term trends in paste strength. We analyse these results against numerous other forms of collected data to gain a comprehensive understanding of how your paste strength is changing and evolving. Stope models provided by you allow us to develop backfill designs tailored to each of your stopes and aid in testing our stope analysis software for future improvements. Additionally, full mine designs are used in analysis of your reticulation systems allowing us to theorise and propose design improvements, optimising your systems. These are just a few examples of how we utilise your data to continuously improve our engineering solutions and our overall company approach to data collection.
2. Information We Collect and How We Handle It
Retic Systems agrees that the principles set out in the UK GDPR and the Data Protection Act 2018 are integral to the way we do business. These principles provide guidelines and standards for the collection, access, storage, and use of personal information we obtain to run our business and meet customer needs. We respect our customers' right to privacy and will only use personal information in accordance with these principles.
On top of the engineering data we collect, as part of our customer service and accounting processes, we may need to ask for personal details such as your name, business name, company registration number, mailing and physical address, and telephone numbers. We need this information to generate invoices, dispatch accounts / orders / goods to you, send electronic messages (accounts / newsletters / promotions), and contact you regarding deliveries and accounts.
Privacy laws require us to collect personal information about you only if it is reasonable and practical to do so. You can decline to provide information if it is not relevant to your business with us; however, we need to comply with laws regarding our business operations, so some information will be necessary.
3. Data Security
Retic Systems implements security measures to ensure your personal information is protected from unauthorised access or handling. The company has established internal policies and controls to ensure that your data is protected against loss, accidental destruction, misuse, or unauthorised disclosure. Access to your data is restricted to employees who require it to perform their job duties.
6. Data Retention
Retic Systems retains your personal information for as long as required to deliver the services and complete the transactions you have requested. Additionally, we retain data to meet legal obligations, keep business and financial records, resolve disputes, uphold security, detect and prevent fraud and abuse, and enforce our agreements.
7. Your Rights and More Information
Under the GDPR and the Data Protection Act 2018, you have the right to request, free of charge:
- Access to your personal information, and the ability to correct or delete it.
- The cessation or limitation of our processing of your personal information.
- A copy of your personal information.
- The ability to object at any time to the processing of your personal information.
If you wish to exercise any of these rights, please contact us at the email address provided below. Retic Systems will respond to your request in accordance with applicable laws. To protect your privacy and security, we may require you to verify your identity before fulfilling your request.
For further assistance or inquiries regarding your data privacy, you can reach us at: [email protected]
Contact us: [email protected]
For more information about privacy laws and your rights, please visit the Information Commissioner's Office (ICO) at